Privacy Policy
This Privacy Policy outlines the ways in which we deal with personal information collected through this website (http://www.tenaciouslaw.com.au), directly from you, or any other method so as to protect your privacy.
By using our website and services, or by otherwise providing us with your information, you indicate that you have read, understood and accepted this Privacy Policy and that you consent to us collecting, holding, using and disclosing your personal information as set out in this Privacy Policy. If you do not want to provide information to us according to this Policy, we may not be able to properly provide you with our services or with access to this website. We may modify and update these Terms of Use from time to time without notice.
Our legal obligations to protect your Personal Information
In dealing with all your Personal Information, Tenacious Law is bound by the National Privacy Principles set out in the Privacy Act 1988 of the Commonwealth of Australia.
This policy statement affirms our ongoing commitment to comply with those principles and the rights and obligations that we both have in relation to that information.
This Policy may change from time to time.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/australian-privacy-principles/read-the-australian-privacy-principles/
What Personal Information do we collect?
Personal Information includes a broad range of information, or an opinion, that could identify an individual. This information we may store include, but is not limited to:
- Personal details such as names, dates of birth, addresses, email addresses, contact numbers and fax numbers.
- Information relating to your legal problems or needs such as your work situation, personal affairs, credit card details, relationships, etc.
- Other information produced while you used our services
- Information we may receive when you enter our website such as your browser type, operating system or location.
Why do we collect Personal Information?
We may use your Personal Information for the purpose for which it was collected or for other purposes directly related to the purpose for which it was collected, or for such other purposes for which you have consented to from time to time.
We also use your information to help us in achieving the best possible legal advice and outcomes for you, including:
- verifying your identity to ensure communication with the correct person,
- processing any application submitted to us,
- to perform credit and background checks,
- reaching out and communicating with you,
- to provide our services to you,
- to facilitate your use of our services,
- gathering information essential in researching your case,
- administering and managing your case,
- to assist you with your enquiries, including investigation of any complaints, e.g., any alleged misconduct or illegal activities
- to improve our service delivery to you, including to perform research and analysis and to conduct surveys
- to administer and manage our business, including the services we provide to you and for billing and account purposes
- insofar as permitted or required by law, to assist law enforcement and government agencies and regulatory authorities
- making you aware of new and additional services.
How do we collect your personal information?
We may collect your information when you or your authorised person:
- call us by phone
- come in person to our office
- complete our online questionnaires and enquiry forms
- use our website or our social media
- send emails or correspondence to us
We will collect information from third parties where obtaining information from the person or organisation concerned is not practical. In this circumstance, we will take steps to inform you.
Cookies
We may also use cookies to inform us on how you use our website and how we can help you.
If you leave information on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment
What rights do you have over your Personal Information?
If you wish to access the personal information that we hold about you, you can request to receive an exported file of your personal data. This includes any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
Who do we share your Personal Information with?
We safeguard your information according to strict client confidentiality laws that apply to law firms.
However, your personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Therefore, without your written consent, we will not sell, share, rent or otherwise provide Personal Information to anyone.
However, insofar as permitted or required by law, Personal Information collected for the purpose of solving your legal problems will be disclosed to relevant authorities and/or their agencies for training, administration, auditing or processing purposes.
How do we handle and store your Personal Information?
Your information is securely handled and stored by Tenacious Law, as we place utmost importance on your privacy and confidentiality. We maintain stringent managerial, physical and electronic procedures which are in place to protect your information.
When we collect Personal Information, where appropriate and where possible, we will explain to you why we are collecting the information and how we plan to use it.
Generally, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in participant files which will be kept by us for a minimum of 7 years.
Enquiries and Complaints
If you have any queries or complaints about our Privacy Policy, please contact us at admin@tenaciouslaw.com.au